Account Details

• How to change funds password in PU Prime APP?
• How to change password in Client Portal?
• How to reset password in Client Portal?
• How to continue with account verification in PU Prime APP?
• What is the account opening document requirement in PU Prime?
• Why was my Proof of Address (POA) rejected?
• How to update my residential address?
• How many trading accounts can I open?
• How do I complete Proof of Face (POF) verification in Client Portal?
• How can I unsubscribe from PU Prime promotional emails?
• Can I choose my MT4/MT5 trading server (including Demo)?
• How can I track the status of my account approval?
• What to do if I can't receive emails from PU Prime?
• What is the account opening document requirement in PU Prime ?
• How to close or delete my trading account?
• Can I provide ID as Proof of Identity and as Proof of Address at the same time?
• How many trading accounts can I open?
• How long does it take to complete the account opening application?
• How to continue my account registration while my email address has been registered ?
• What if deposit funds has been covered by negative balance ?
• What to do if I have duplicated account?
• Why does it show "inactive account"?
• Why is my account inactive?
• How to check if my account is archived?
• How can I set my account to read only status ?
• Can I request to archive my account?
• Can I retrieve my archived account ?
• What is the leverage of PU Prime?
• What is the leverage of PU Prime?
• How to change my Account Leverage ?