TP/SL

• What is Stop Loss (S/L)?
• What is Take Profit (T/P)?
• Why is the S/L not activated?
• Why is the S/L price not on the chart?
• Why is the T/P not activated?
• Why is the T/P price not on the chart?

Margin Call

• Can I still open new position when margin level below 50%?
• What happens if I have no free margin left in my account?
• What is Margin Call?
• What is Margin?
• What is the Margin Call Level and how is it calculated?
• When does a margin call and stop out occur?

See all 7 articles

Calculation

• Difference between pips and point/pipettes?
• Do I need to have a free margin to lock positions in my trading account?
• How does margin requirement is calculated?
• How is the leverage ratio determined in CFD trading?
• How spreads was calculated?
• What are swap or overnight fees, and how are they calculated?

See all 11 articles

Account Statement

• How to get the statement
• Can I delete some trades history from my statement ?
• How long can I view my statement ?

Trading Knowledge

• What does an ‘off-quote’ message mean?
• What is Swap Fee? PU Prime Swap Fees explanation.
• What is PU Prime's stop out level?
• How to check long/short swaps charge
• What is PU Prime's trading hours?
• How to check long/short swaps charge after place a trade?

See all 35 articles

Indicators

• Where is the folder of Indicators?
• How do I add the indicator of KDJ?
• How do I add the indicator of MACD?
• How do I add the indicator of Moving Average?

Products & Services

• What is Rollover date? Why will be charged?
• How many currency pairs does PU Prime offer?
• Why did my account been deducted/withdraw?
• What is the average spread on Gold?
• How much is the rollover fee?
• What is the average spread on EURUSD?

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Slippage

• Can I avoid Slippage completely?
• Does my preset price would be exactly of my final execution price?
• What factor can cause Slippage?
• Why my order has closed before the preset TP price?
• What is Slippage?
• How Does Slippage Work?

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Stop Out

• What is stop out?
• How to prevent stop out?
• What is the stop-out ratio of the platform?
• Will leverage affect my stop out?
• What is the Stop Out Level and how is it calculated?
• Can you reimburse the Stop-out amount?

See all 8 articles